The Appliance Guys (ABN 44 535 025 537) and its related bodies corporate (referred to as “we”, “our” or “us”) are committed to providing you with a high level of customer service.
This includes protecting and maintaining the privacy, accuracy and security of the personal information you provide to us. We are bound by, and will abide by, the Australian Privacy Principles set forth in the Privacy Act (Cth) 1988 and any other relevant privacy rules and legislation as amended from time to time. This includes the EU General Data Protection Regulation (GDPR) for persons located in the European Union.
About this Privacy Policy
The purpose of this Privacy Policy is to explain:
This Privacy Policy applies to personal information collected by The Appliance Guys by any means or technology and whether we have asked for the information or not. By using the websites operated by The Appliance Guys, or otherwise interacting with us in relation to the products and services offered by us (including at our retail stores, trade shows or participating in competitions or promotions offered by us), you consent to The Appliance Guys collecting, using, disclosing and retaining your personal information as set out in this Privacy Policy.
Links to other sites
Our website may contain links to other sites that are not owned or controlled by The Appliance Guys. Please be aware that we are not responsible for the privacy practices of such other sites and you access these sites at your own risk. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that you visit to identify how it collects and uses personal information.
What kind of personal information do we collect and hold?
In the process of conducting our business, we are likely to collect personal information about you. The type of personal information we collect generally includes, but is not limited to:
If you are accessing our products and services via our websites, we may use
technology to collect information as to your activities, including the IP address of your computer (or other devices), your web browsing history on our websites and transactional data including your payment histories.
We do not collect “sensitive information” (such as information about racial or ethnic origin, religious or political views, criminal records, health information etc) from you.
If you are a participant in a competition organised by us, we may collect additional personal information from you. Please refer to the section “Competition Contestants” below for more information.
Credit Card Information
We do not store any credit card information obtained at our retail stores, by telephone or through our websites. We pass it onto our bank or where applicable, our supplier for processing. If you use PayPal, Afterpay or Zip to complete your transaction, your personal information (including credit card information) will be collected and used in accordance with their respective privacy policies.
We only retain the last 4 digits for verification of your credit card on delivery. In some instances, we request a copy of your driver’s licence and credit card to confirm delivery when you are not going to be at home or the products have been purchased as a gift to ensure the transaction is not fraudulent. This information is destroyed as soon as its accuracy is confirmed.
How do we collect personal information?
The Appliance Guys collect personal information directly from you:
There may also be occasions when we collect personal information from publicly
available sources or third parties, such as via our business partners where we are responsible for delivering goods or services directly to you, or social media platforms such as Facebook or Twitter.
When you contact us directly you have the option to interact with us by not disclosing personal information to us or to use a pseudonym when dealing with us in relation to a particular matter.
However, in some circumstances, we may be required or authorised by law or a court or tribunal to deal with you on an identified basis. Also, in some circumstances, we may not be able to efficiently handle your inquiry if you are not identified or it may be impractical for us to deal with you in that way.
Cookies & Web Beacons
A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on the websites operated by The Appliance Guys. We use cookies to identify repeat customers and make it easier for you to navigate our site and where applicable, provide customer services to you (e.g. online live chats to assist with your purchase). If you reject cookies, you may still use our sites, but your ability to use some features of our site will be limited.
Some of our business partners (e.g. tracking utility company) also use cookies and web beacons on our sites. We have no access to or control over these tracking technologies. A tracking utility company uses cookies to analyse your navigation around our websites.
This information is generally not personally identifiable and is analysed to determine user preferences and provide feedback so we can make improvements to our websites. In limited cases, they can assist visitors by notifying them of transactional issues.
Information that you disclose publicly or via social media networks
The Appliance Guys provide content and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your personal information in publicly accessible places or on social media platforms, your personal information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). The Appliance Guys will not be responsible for the protection of personal information you choose to publish this way.
How do we use personal information?
The Appliance Guys may use your personal information for the purposes for which it was initially collected or purposes related to such initial purpose of such purposes would be within your reasonable expectations. For example, to:
We may also use your personal information for purposes authorised by laws or
regulations, such as to prevent or investigate alleged crime or fraud.
Direct Marketing
In addition, in order to improve and better our offers and services, The Appliance Guys may, from time to time, use your personal information to contact you to identify promotions, competitions, products and services offered by The Appliance Guys.
By supplying us with your information, you give The Appliance Guys permission to communicate with you via email, SMS, MMS, social media and telephone to inform you about products and services offered by The Appliance Guys, or our business partners which are relevant to you.
This permission is not limited in time unless you choose to opt-out by contacting us using the contact information provided below, or by utilising an ‘unsubscribe’ facility on a communication we send to you in which case, The Appliance Guys will take steps to ensure you do not receive any such direct marketing information in future.
The Appliance Guys advertise with Google. Google may show you our advertisements based on your previous visits to our site. If you do not wish to see these advertisements you can opt-out by visiting the Google advertising opt-out page here: https://policies.google.com/technologies/ads
Competition Contestants
If you are a contestant in a competition held by us, subject to any “conditions of entry” to that competition and depending on the nature of the competition, we may require you to participate in photographs, videos or filming sessions, in which case, we will be in possession of your photographs, images or recordings of your voice. By participating in such competition, you consent to:
Disclosure of Personal Information
We never sell, rent, lease or disclose your personal information to other organisations, except as outlined in this Privacy Policy.
We may disclose your personal information to organisations outside The Appliance Guys which assists us to deliver our products and services. These third parties are too numerous to list and they may change from time to time. Some examples of the types of such organisations include:
These organisations may be located in Australia or overseas, including but not limited to the Philippines.
We require these organisations to maintain the confidentiality of your personal
information and also seek to ensure that they adhere to the Australian Privacy
Principles and any other relevant privacy rules and legislation as enacted from time to time, including the EU GDPR . These organisations are not permitted to use your personal information that we provide to them for their own marketing purposes.
In addition, we may release your personal information under the following
circumstances:
Ratings, Reviews & Questions
If you provide a review or rating for a product available on our sites, you agree that we may publish part or all of your review or rating together with your first name and suburb. If you submit a question on our site, we may publish part or all of your question, together with the name or pseudonym you provide when submitting the question.
Security of your personal information
The Appliance Guys take reasonable steps to ensure that your personal information is protected from misuse, interference or loss and unauthorised access, modification or disclosure.
We have systems and procedures in place to protect your privacy whenever we collect, store, and use or disclose personal information. We regularly upgrade these systems and review our procedures to ensure high standards of security are used to protect your personal information. As a condition of working for The Appliance Guys all our employees sign a confidentiality agreement.
However, since no system is 100% secure or error-free, we cannot guarantee that your personal information is totally protected, for example, from hackers or misuse. If you enter personal information on our website, you should exercise due care to safeguard any passwords, ID number, or other special access features associated with your use of our website. We will take reasonable steps to destroy or permanently de-identify personal information from our systems which is no longer required by us.
As part of normal logging of network activity, some of The Appliance Guys systems may collect specific information about network and internet services accessed by individual users. This information may be stored for a period of time and analysed through AI/ML processes for suspicious behaviour. This information may be used in a forensic investigation, as may be required from time to time, in the event of a security incident or investigation.
How to access and amend personal information
We strive to keep your personal information accurate, up-to-date and complete. Our Privacy Policy enables you to find out what information we hold about you and correct that information if it is wrong.
You may access or correct your personal information by contacting us. If you become aware that any information we hold about you is incorrect or out-of-date, please let us know immediately, via our contact details set out below in the section “Contact Us”. We will be happy to accept updated personal information in writing from the owner of that information at any time.
However, in order to protect your privacy and security, we will take reasonable steps to verify your identity before granting you access or enabling you to make corrections of your personal information, including, in our discretion and depending on the nature of your request, by asking you to complete a personal information request form.
Our objective is to respond to any request within a reasonable timeframe and no later than 30 days. We will inform you if this timeframe is not achievable.
In some circumstances, access and correction requests may be exempt under
applicable laws, and, as such, The Appliance Guys may not be required to comply with your request. We may impose a reasonable charge for the processing and handling of your request to access your personal information if permitted by applicable laws.
Changes in this privacy policy
We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on websites operated by The Appliance Guys. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Contact Us
We encourage and value your feedback. If you have any questions about our Privacy Policy or have a problem or complaint, please let us know by contacting us at the details below. We will respond to a complaint within a reasonable period, but generally within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint.
Our contact details are:
The Appliance Guys
70 Peter Brock Drive, Eastern Creek, NSW, 2766
Attention: Privacy Officer
Phone: 1300 567 637
E-mail: support@theapplianceguys.com.au
If you believe The Appliance Guys has not adequately dealt with your complaint, you may complain to the Privacy Commissioner, whose contact details are found on their website http://www.oaic.gov.au/. For more information about privacy issues within the EU, please visit https://www.eugdpr.org/
We're different to other Australian retailers!
We have a policy of offering low prices on all brand new appliance every day direct to the public. We don’t have sales as we discount the recommended retail prices right down so you can be confident that you’re getting a great deal every time.
We have also joined a large buying group which gives us access to the lowest possible prices from all the leading appliance brands and on top of that, we constantly buy in bulk which allows us to pass on the savings to our customers even more!
We dare you to find it cheaper elsewhere!
We don’t want our customers to have to choose between the best service and the best price which is why we will now price beat every product with installation we sell against ANY retailer, we will beat any genuine offer with only on term and condition.
We have to be able to purchase the identical in the box product at the time of your price beat request. Just give our friendly customer service team a call with the product you’re interested in, along with the price you’ve found on the product and installation and we’ll happily take care of the rest.
The price must include all costs including the brand new appliance, delivery fee, basic appliance installation fee and old appliance removal fee. We look at the final combination price of the appliance, delivery and installation. If the price includes services we don't provide, we will still beat the price, but may not beat the service.
If you have any questions in regards to our Price Beat Guarantee please give our customer service team a call on 02 9621 5440.
About The Appliance Guys
1300 567 637
OVENS
COOKTOPS
STOVES
RANGEHOODS
MICROWAVES
DISHWASHERS
LAUNDRY
HOT WATER SYSTEMS
HEATING & COOLING
FRIDGES & FREEZERS
BBQ & OUTDOOR LIVING
TV, AUDIO, ELECTRONICS
VACUUMS
SMALL APPLIANCES
Sinks & Taps
