PRICE BEAT POLICY

We're different to other Australian retailers!

  • Repair
  • Installation

WHAT IS PRICE BEAT GUARANTEE?

The Appliance Guys have a policy of offering the very best prices on all brand new appliance with an installation service every day direct to the public. We don’t have sales as we discount the recommended retail prices right down so you can be confident that you’re getting a great deal every time.

TERMS & CONDITIONS

We don’t want our customers to have to choose between the best service and the best price which is why we will price beat every product with installation we sell against ANY retailer, we will beat any genuine offer with only one term and condition. We have to be able to purchase the identical in the box product at the time of your price beat request.

WHAT MUST BE INCLUDED IN THE COMPETITORS PRICE?

The competitors price must include all costs including the brand new appliance, delivery fee, basic appliance installation fee and old appliance removal fee. We look at the final combination price of the appliance, delivery and installation. If the price includes services we don't provide, we will still beat the price, but may not beat the service.

How do I claim the Price Beat Guarantee?

It’s as easy as 1,2,3. You can obtain the Price Beat Guarantee by using our online chat
feature or by calling 1300 567 637.

1. Record the price

This can be a catalogue clipping, screenshot on your phone, webpage or similar.

2. Let us know

Give us a call or use our web chat feature with your record of the cheaper price and we will ensure you get the best possible price.

3. Beat and Save

Once approved, we’ll provide a discount code to beat the competitors price.

Frequently asked questions

We provide a complete service for the sale, purchase of aall appliances. We provide
a complete service for the sale.

What if I can’t find the brand or model I’m looking for?

Each week we’ll be adding more products to The Appliance Guys web store. In the meantime, please contact us via our online chat or 1300 567 637 and we will provide you with a price on the requested brand and model.

How can I check if a product is in stock?

Your can contact us via our online chat or 1300 567 637 to check stock levels. Alternatively you can also fill out the "Check Stock Levels" form on the product page and we will email or text you back.

Will my appliance have a warranty?

Each manufacturer will supply a warranty which can vary depending on the brand and model. In most cases you'll receive a 2 year warranty covering all parts and labour, or in some instances, it can be extended to 2 or 5 years by the manufacturer. You may need to register to qualify for these promotions – please check with one of our team. Please also note that warranties only cover domestic use; items for use in commercial properties might not be covered.

Will my appliance be installed by a professional?

Yes, our appliance installation team have been through the most intensive of training courses. Your safety is our priority, so we've made sure they know exactly what they're doing.

Can you price beat commercial prices for developers, builders and kitchen companies?

The same terms and conditions apply, however, as these type of orders are generally large it will depend on stock availability and the size of the job. Please contact us via our online chat or 1300 567 637 to discuss commercial pricing.

What's the difference between The Appliance guys and other retailers?

The Appliance Guys are a family run business that offer customers a fully certified installation on all products such as ovens, cooktops and dishwashers. This allows customers to shop with confidence knowing the right professionals are here to help and no pushy sales people.

Where are The Appliance Guys based?

The Appliance Guys head office is located in Eastern Creek Sydney, however, we have warehouses and showrooms in Melbourne and Brisbane (coming soon).

What can I do if I have a problem with my new appliance?

As we are you one stop shop all you have to do is contact The Appliance Guys and inform us of all problems so we can work with you to rectify the issue.

Where does my order dispatch from?

All orders are dispatched from The Appliance Guys local warehouse in each state.

Can I nominate a different delivery address to the billing address?

Yes, when you are at checkout you can fill in the form with different delivery and billing addresses. This is very common for landlord that are purchasing an appliance for their rental property.

We are Australia’s Leading Appliance Specialists ready to install any electric, gas or water appliance you have!
Our fast & efficient service means you get to enjoy your new appliance investment as soon as possible!

Click here for your quote