- HOT WATER SYSTEMS
- HEATING & COOLING
- FRIDGES & FREEZERS
- BBQ & OUTDOOR LIVING
- TV, AUDIO, ELECTRONICS
- SMALL APPLIANCES
- Sinks & Taps
Nothing in these Conditions of Sale limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL“) (or any liability under them) which by law may not be limited or excluded.
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees“). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
In addition to your rights under Australian Consumer Law, we will gladly accept the return of products and issue refunds if you change your mind, subject to the following and payment of a non-refundable collection fee of $100.
(a) if your product remains boxed and unopened you may contact us within 7 days of delivery to arrange for it to be collected and returned to the warehouse, inspected and if deemed still suitable for sale you will have the choice of credit or refund less a 30% restocking fee; or
(b) if your product has been unboxed but otherwise is as new and has not been used you may contact us within 7 days of delivery to arrange for it to be collected and returned to the warehouse, inspected and if deemed unused and without damage you will have a choice of credit or refund less a 50% restocking fee.
Unless subject to Australian Consumer Law, we will not accept for return any product that has been used or installed or where you have attempted to install it, or if your product is custom-made or is a special buy product. If your product is eligible for return pursuant to Australian Consumer Law, please contact us by email at firstname.lastname@example.org.
You must adequately package any product you are returning for our collection to ensure that it is not damaged during return delivery to our warehouse. All original items including all parts and accessories must be returned for the product to be deemed intact. We will arrange for any products you want returned to be collected, usually within 3 business days.
If subject to Australian Consumer Law, if you are entitled to a refund, we will only give you the refund once we have received the product at our warehouse and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the product, except for cash payments.
We're different to other Australian retailers!
We have a policy of offering low prices on all brand new appliance every day direct to the public. We don’t have sales as we discount the recommended retail prices right down so you can be confident that you’re getting a great deal every time.
We have also joined a large buying group which gives us access to the lowest possible prices from all the leading appliance brands and on top of that, we constantly buy in bulk which allows us to pass on the savings to our customers even more!
We dare you to find it cheaper elsewhere!
We don’t want our customers to have to choose between the best service and the best price which is why we will now price beat every product with installation we sell against ANY retailer, we will beat any genuine offer with only on term and condition.
We have to be able to purchase the identical in the box product at the time of your price beat request. Just give our friendly customer service team a call with the product you’re interested in, along with the price you’ve found on the product and installation and we’ll happily take care of the rest.
The price must include all costs including the brand new appliance, delivery fee, basic appliance installation fee and old appliance removal fee. We look at the final combination price of the appliance, delivery and installation. If the price includes services we don't provide, we will still beat the price, but may not beat the service.
If you have any questions in regards to our Price Beat Guarantee please give our customer service team a call on 02 9621 5440.